How do I find a product?
You can browse all our products through the “Shop” menu at the top of our website. Use filters to narrow down your search by category, size, color, or featured collections. You can also use the search bar to type in specific keywords like “Grace,” “Cross,” or “2 Corinthians.”
Can I save products to my wishlist?
Yes! If you’re logged into your account, you can click the heart icon on any product page to save it to your wishlist. This makes it easy to revisit your favorites later or share them with friends and family.
How do I know if a product is in stock?
Each product page will display the current availability. If your selected size or color is out of stock, you’ll see a “Sold Out” or “Unavailable” message. We’re always updating inventory, so check back often or sign up for restock notifications if available.
Can I purchase products as a guest?
Absolutely! You’re welcome to check out as a guest without creating an account. However, creating an account allows you to track your orders, save favorites, and manage your returns more easily.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal, Apple Pay, and Google Pay for your convenience.
Is my payment information secure?
Yes. Our website uses SSL encryption and trusted third-party payment processors to ensure your information is safe and secure. We do not store your payment details on our servers.
Can I use a coupon code?
Yes! You can enter your coupon or discount code at checkout. If the code is valid, your discount will be applied automatically before finalizing your payment. Be sure to check expiration dates and code terms.
What happens if my payment fails?
If your payment doesn’t go through, double-check your billing information and try again. If issues persist, try a different payment method or contact your card issuer. Still stuck? Reach out to our support team — we’re here to help.
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return eligible items within 30 days of delivery for a refund or store credit. Items must be unworn, unwashed, and in original condition. Some items like clearance, custom prints, or final-sale items may not be returnable.
How do I return an item?
To start a return, contact us at support@wornbyfaith.com with your order number and the item you’d like to return. We’ll send you return instructions and a return address. Please do not send items back without contacting us first.
Who pays for the return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a damaged item or a mistake on our part. In those cases, we’ll cover the return shipping and ensure a replacement or refund is issued promptly.
Can I exchange an item?
Yes! If you ordered the wrong size or color and need an exchange, contact us within 30 days of receiving your order. We’ll help you process the exchange and make sure you get the right fit. Note: Exchanges are subject to product availability.
